How to run a traceroute

We may ask you to run a traceroute to identify potential issues on your local network connection, or on the route to our servers. This article details how to do this.

For Windows:

1. Press Windows Key + R to open the Run window.
2. Type ‘cmd’ and press Enter to open the Command Prompt.
3. Type ‘tracert’, then a space, then type the IP address or server hostname that we have asked you to run a traceroute to.
4. Press Enter. The traceroute will now run.

For Mac:

1. Click the Spotlight icon on the Menu bar – this looks like a magnifying glass.
2. Type ‘Network Utility’ into the Spotlight Search field.
3. Double click ‘Network Utility’ from the Top Hit list.
4. Click on the Traceroute tab.
5. Enter the IP address or server hostname that we have asked you to run a traceroute to, then click ‘Trace’. The traceroute will now run.