How can I access my services?
- Log in to the client area here. If you have forgotten your credentials, you can reset your password on the login page.
- Go to My Services (under the Services heading on the top navigation bar).
- Click on the service you would like to log into.
- For Centova Cast, MediaCP and AzuraCast services, simply click the ‘Log in to control panel’ button and you will be automatically logged in. For SonicPanel, EverestCast and MSCP services, you will need to log in using the credentials that were provided to you via email. Please contact our support team if you do not have these.
How can I cancel my service?
Firstly, we’re sad to hear that you’re thinking of leaving us. We strongly recommend contacting our support team as we’d love the chance to put things right – we love having you on board!
However, if we can’t quite work things out, you can cancel your service by clicking here. Then, simply click on the service you want to cancel and click ‘Request Cancellation’.
How can you guarantee my account is on the best server for performance?
Our monitoring system keeps track of all resources used on all servers. We run analysis on all of our servers every single night – this gives us accurate figures on server load & usage, ensuring that users are distributed equally amongst our network of servers. Our systems talk to each other, meaning our billing & technical systems are in sync, working together to ensure you receive the best performance from your services.